"Together Talks" feature # 108: Qi Health presented by KLS, freight company
Some Background on Qi Health
Today's edition of "Together Talks" campaign, KLS had the luxury to interview Qi Health and Camilla Sievers, Co-Founder and CEO. The first digital health platform to make customized Chinese herbal medicine accessible online.
They connect certified Chinese Medicine practitioners with patients to make customized herbal medicine accessible to heal female health-related issues long-term when Western approaches have failed. Qi Health clinically certified herbalists find the root cause of the female health-related symptoms so patients can heal fully with natural remedies. Every herbal formulation is custom made to patient’s specific needs. They treat all period-related symptoms (incl. PMS, PMDD, PCOS and endometriosis), hormonal imbalances (fatigue, brain fog, insomnia,..), as well as fertility issues and support women through pregnancy and postpartum.
Embracing holistic health solutions that have been practiced for 4000+ years, they will help you heal fully within 3 to 6 months.
Friend's suggestion
In May of 2022, Camilla started her company Qi Health. But it was 10 months prior that led her down the path to help others. This was her first experience finding long-term chronic relief at the result of Chinese medicine herbs. A friend of hers suggested she give it a shot, a form of medicine she had never experienced prior. For the previous decade, Camilla shared she had a chronic condition. Over that decade she had met with health experts in three different European countries trying to find a solution to cure her period pain. "The exam was completely different than anything I had ever experienced. They tied everything together between skin tone, sleep, digestion, my cycle, all in an effort to explain the root cause that was creating the symptoms I was experiencing.", Camilla explained. Her doctor created a custom herbal medicine formulation.
1 month later, Camilla said she felt 70% less pain.
3 months after that...she was pain free.
Almost 3 years later, she is still pain free and on no medicine!
This sparked immediate interest in Camilla's mind and she began doing market research to find a technical co-founder to make this form of medicine more main stream and accessible. Camilla wanted to bring the natural, evidence-based, effective approach to herbal medicine online and accessible to women all across the country. Current day, they are partnered with practitioners, including professors who teach these forms of medicine in universities.
All Natural
Qi Health is the first company to bring the high-quality service and the highly customized herbal medicine online. "The reason the success level is so high is the Doctors customize every formulation. We don't believe in one size fits all like most supplement or medicine companies. And everything we prescribe is medicinal doses, meaning 15 x of what you can find on retail shelves or e-commerce stores.", Camilla shared. Each prescription typically has up to 20 different herbs, customized to symptoms, their severity and other medications patients are taking. Their target demographic is women suffering from any female health related issue. Camilla shared that the Western world doesn't have enough support or conduct enough research for women’s issues. Often doctors look only at the symptoms and attempt to treat it, an example being most often prescribing birth control for period pain.
Camilla wants to share this alternative form of medication with the world, that has scientific evidence, centuries of use, and billions of people healed, while being completely plant based. As well as share the access to having certified herbalists who have healed thousands of patients and possess the ability to get rid of all the health issues a patient faces, not just one.
Camilla said that this form of medicine has been proven scientifically in clinical trials and used by most of the world population. She hopes Qi Health can bring it into a modern framework here in the US. Wanting to give back to other women, Camilla shared she didn't have a movie-esque "aha" moment in wanting to create this company, she just realized the healing power of medicinal herbs and that women needed it. Her first principle thinking was to build a hypothesis and data tree. She told us she needed to get out there and ask women about their bodies. She learned that 9/10 women (all ages, regardless of age or ethnicity) have some cycle related issues, realizing there was definitely a need for the platform she envisioned. As tele-health became more important and used during Covid, Camilla believes she can help combine ancient with modern medicine practices through Qi Health.
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Shifting consumer's mind
The largest challenge Camilla shared is communicating this unknown form of care. Shifting the mindset of consumers is difficult because female health is under-researched and under-funded. Camilla said sadly they have found clients who have "a nothing left to lose" mentality to find relief. Her hope is that instead this becomes the first choice for women who are facing any sort of health issue. Instead many women spend years wrecking their body due to the constant chronic pain. "If we can get women to understand this is the first choice and not the last ditch option, it can change so many individual's health for the better.", Camille implored.
Qi Health started with an internal trial to test Camilla's hypothesis within the business. Would patients see the same success and relief that Camilla had experienced? Indeed they did. Camilla broke it down for us, "The body is so full of inflammation that it has endured for so long that it’s out of balance. Once our solution heals a patient, the real magic starts. Once the body is healed it is able to heal itself if inflammation arises". It takes around four months to find full relief. And it is long-term relief! Their medicinal doses are 10-15x what is currently available, remember still all plant based and found from nature.
Camilla explained that their very first patient became their first investor. She was so amazed with the success she brought on five additional people to be treated after her trial was successful. She shared a few heartwarming stories with us, "One patient called after she was healed to say she booked a vacation while being on her period for the first time because it was the first time she didn't have to worry about bleeding through her clothes in public. Another became pregnant within 3 months of taking the herbs after multiple IVF trials. We are giving women 5 full days a month back. That is two months every year."
An incredible mission with remarkable results. Camilla is hoping to continue making it more accessible for everyone. It works better, has no to very minor side-effects than any current prescribed medications. And best of all it can be life-changing. Now you don’t have to spend 7 minutes with a doctor to have them prescribe something that masks symptoms. Getting to the root of the problem and getting true relief is fully fixing the problem and that should be the first choice as Camilla hopes.
The quest
Prior to Qi Health, Camilla had bootstrapped her first business to exit. Her Co-Founder, jokes with her about her very "organized, direct, German mindset" while creating this company. Prior to bringing on her Co-Founder, Nam Le, Camilla worked with two other individuals but ultimately they were not the right fit. She knew once she met Nam that together they could take this company to the next level. Streamlining their process, creating the most efficient model possible is their current goal. They are building an AI company that uses human data to determine the root cause of a problem and have a prescription ordered and delivered within 2 days. Camilla shared that when people give it a shot, they immediately see a decrease in symptoms that are so vast in the first month they almost always stick.
The first batch of patients having major treatment success was a pivotal moment, after having gone through so many previous trials and tribulations. Running a company, Camilla loves the fact that no two days are the same. She has a thirst for solving a problem and the thrill behind finding a solution. "I joke with Nam that we eat shit all the time as founders or are banging our head against the wall, but this is better for me than sitting in a cubicle.", Camilla joked. Her first business had similar threads as it dealt with people and making them healthier. She confirmed that she loves the satisfaction when something goes right, specifically citing being so close to breaking the code and then ultimately crossing that threshold. Camilla added, "We understand that once we scale this we get to help heal X amount of people. Then we get to multiply that and multiply that and do it over and over. This never ending exploration is so exciting."
For this upcoming year Camilla hopes that the company can continue to increase the amount of people they can heal. One hurdle is finding the best way to get this information and their services out to women. Also her focus is on retention and getting patients to understand that taking the medicine 3x a day doesn't have to be as draining as it has been with prior experiences, instead their focus is a more of a holistic experience, it’s a lifestyle. Qi Health wants to continue facilitating and launching partnerships with many organizations and companies that will help make it more accessible and accepting. "We want to shine a light on the oldest medicine in the world.", Camilla continued.
We asked Camilla what is so important about this calling to her, she answered, "We are doing this for humans. We don’t want to cut corners, or sell stuff that doesn’t work. We are solving a real need. That has always been the case and will always be the case. We see supplement companies selling low-dose, one ingredient stuff, and certified herbalists challenge it because it is offering no benefit." She mentioned that seeing companies get big without performing any benefits for consumers can be frustrating, but it is motivating to bring this level of change to the forefront. Then she reflects back, "Those tough moments I think back to the testimonials I've received and the feedback from those we have helped discover a cure for their pain or health mystery. I lean on those interactions to keep going. The world has changed and continues to change. Something has shifted and in my heart I believe a market pull is coming. When it does, Qi Health will be here to help every woman looking for real, natural and long-lasting solutions."
Piece of Advice
The conversation with Camilla ended with her sharing this piece of advice:
"Regardless of what it is, I believe it always comes down to intuition. As a German, it has to make sense in the brain, and I might overrule that stomach feeling. But deep down you know if you’re on the right track or not. You know and you need to listen to that feeling. I believe this is the formula for a successful life. Life is made up of opportunities and relationships, short, long, colorful, boring, you will know which ones to invest in as long as you are listening to your intuition."
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In Closing
KLS wants to thank Camilla Sievers, Co-Founder and CEO, of Qi Health for today's "Together Talks" feature. Follow along for their journey with their social handles below!
Klimson Logistics Solutions - Together Talks with Qi Health feature # 108
*Klimson Logistics Solutions is an Industry Leading Customer Service 3PL. Our focus and commitment to our clients has us striving to be the BEST customer service 3PL for LTL, FTL, Reefer, and Drayage in the country. KLS, freight company, is a 3PL providing nationwide logistics solutions. KLS shipping services include: LTL freight, FTL freight, Reefer LTL freight, Reefer FTL freight, and Drayage. Klimson Logistics Solutions thanks you for viewing our marketing campaign, "Together Talks". If you have any interest in being featured or questions regarding your freight operations please contact us today!
Why KLS?
Our precise and reliable effort.
We handle every shipment with the exact same process. It does not matter if you move one shipment a year or ten per day, you will receive the same level of customer service from us. When we started this company, we had one goal in mind, treat every shipment like it was our own. With our vast knowledge of the industry, we understood what a customer would want from a communication standpoint. We applied that process to be the standard here at KLS. Our reliability and being able to depend on our consistency is why we have such long-standing relationships with our clients.
Our Process?
Every shipment in our industry starts with a quote. We are firm believers that time is money, thus we strive to have quotes back in a 5-10 minute reply time for LTL and FTL, any FCL quotes are at the mercy of the carriers getting back to us. For LTL we have the flexibility to quote both off of NMFC and also Density depending on the carrier. Utilizing our services, you’re allowing us to use our expertise to class your freight accordingly to ensure we are providing the best rate we possibly can.
Once a quote has been submitted and a client chooses to proceed with KLS handling the arrangement of the shipment our full process begins. We create the BOL that will be used for the shipment. If it is a new location for our system, we will obtain all the important/special details (reference numbers, contact details, shipping hours, closed for lunch, dock/doors, etc.). We meticulously build every detail into our software for all future shipments involving that location. After we have both locations built and necessary reference numbers have been applied we will tender the shipment to the carrier. We use this method because it provides us a real time pickup number from the carrier to obtain updates prior to pickup. Our staff will either email the BOL directly to you or to the shipper (at your request) the minute after the tender has been accepted by the carrier. LTL carriers require a 2 hour window prior to close time in order to schedule it for a same-day pickup attempt.
The following morning you’ll receive an email from us. It will either provide the reason the pickup was missed (driver’s trailer filled up, driver missed the close time, truck broke down, shipper said no freight, etc.) or if the pickup was successful you will receive the PRO (tracking) number from us, along with the eta for delivery. Our staff will track it throughout the duration of transit and advise if anything happens that will alter the estimated delivery date. The day the shipment delivers we will email you with confirmation and the POD (Proof of Delivery), should you require it.
Your shipment has been quoted, scheduled, picked up, and delivered. The next step is waiting for the carrier to invoice us and make sure the rate matches up. If it does, we close out the invoice from the carrier in our system and automatically your invoice is created and sent to the requested party at your company. In the event the carrier has an additional charge on their invoice “Variance”, we will never send you an invoice with an additional charge without first identifying you of the charge.
Let us repeat, NEVER WILL WE JUST BILL OUT AN EXTRA CHARGE WITHOUT YOU BEING NOTIFIED.
You are our customer, we represent you. Should the carrier provide an extra charge on an invoice, “Lift gate, additional weight, reclass, detention, etc.) We notify you of the charge via email first. Second, within that email we identify what is required should you choose to dispute the charge. Again our goal is to honor your request, if you want to dispute, we will dispute. During a dispute we will provide you updates every step along the way. Once a dispute is closed out, whether it is approved or rejected, then we will invoice you as the invoice has been resolved.
For reference, our company only had 6.2% of all shipments go to dispute in 2022 and we successfully won 91% of those disputes on behalf of our customers.
This is our process for every single shipment you move with us. We don’t cut corners, we don’t hide from difficult situations. We believe in being available, honest, and transparent. We don’t ever want to tell you that a shipment is lost, damaged, misrouted, but it is our duty to notify you the second we find out something has gone wrong. We hate to present bad news, but it is part of the job. What you can guarantee is that we will work a shipment all the way through and turn over every stone until we get a resolution for our clients.
Services offered?
Our core business is LTL and FTL. Within these options we have options for both dry and refrigerated/frozen. We also offer FCL/Drayage options. Our company as a 3PL has nationwide options and services clients across the US.
Let’s breakdown our services more in-depth
LTL:
Standard and Guaranteed
CFS (Imports & Exports)
Tradeshows
Hazmat
Anything that is on a pallet can be moved LTL. Typically LTL is up to 10 pallets, but the sweet spot for a carrier is 6-8 pallets at most for an individual shipment. LTL quotes are good between 5-30 days depending on the carrier. LTL can be quoted either via NMFC or density to determine the class (we do this for you).
Volume:
Anything over 10-12’ of space in the truck is the technical rule for a volume shipment. When we run a quote for you we will determine if it qualifies for volume and provide you a rate if available. Volume moves allow you to get a reduced rate for larger shipments. The caveat to volume shipments it the quotes are only valid for 3-7 days and they move on capacity between terminals. If a terminal is backed up they will move their LTL freight first before the volume freight, which can lead to longer transit times for volume moves.
FTL/Dedicated/Expedited: 53’ Dry and Reefer 26’ Box trucks with lift gate Sprinter Van The main difference for FTL vs LTL is space and transit time. For standard pallets you can fit either 26 or 30 pallets in a 53’ dry van. The other main difference is transit time, for FTL each day counts in the transit time, whereas LTL does not count the day of pickup, weekends, or holidays in their transit time.
Reefer/Frozen:
LTL and FTL
We specialize working in the CPG space with food manufacturers. We regularly deliver to
the following locations:
Kehe
UNFI
Core Mark
DPI
Wegmans
Cugini
H.T. Hackney
Netrition
HEB
ALDI
Chambers and Owens
EBY Brown
Nassau Candy
Harris Teeter
Wakefern
NU INC
Long Distribution
What makes KLS different?
There are thousands of freight brokers and 3PL in our industry. Barrier to entry is rather easy and agents or owners will often hire sales people without any intention of properly training them. It results in high turnover for many freight companies and a forgettable experience for the client. We choose to operate differently through our consistency. We truly care about doing right by our clients and prospects too. While we would love to help provide our services to every company we speak with, that just isn’t realistic. We won’t always be the right fit for every company that moves freight and that is ok. Our authenticity as a shipping company sets us apart from the competition and that is backed up by our testimonials. We also run a marketing campaign bi-weekly called “Together Talks”. We interview, highlight, and promote two businesses every week. Our goal is to grow our network, make new connections, and learn something new with each collaboration. Check it out on our website and if you’re interested in being featured reach out.
Our company also runs a year long charity promotion. Book your first shipment through KLS and we donate to the charity of your choice in your name. Our way of thanking you for giving us an opportunity to show you the KLS way and what makes us one of a kind. This entire package is what we offer to every prospect and every client. Our goal is to help provide answers that customers may have when it comes to shipping. We want to always be available as a resource and will always offer a lending hand whenever we can.
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